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 Alex Narvey is now ACSP 10.11 certified. That's Apple Certified Support Professional in case you were wondering. Apple says that ACSP "verifies an understanding of Mac OS X core functionality and an ability to configure key services, perform basic troubleshooting, and assist end users with essential OS X capabilities. This certification addresses the technical skills needed by a OS X specialist who works as a support professional or otherwise assists OS X users with technical issues.
Alex first became ACSP (or its equivalent ACHDS) certified in 2004 for Mac OS X 10.3 (see Precursor PS-PR-04-06-28) and is happy to be constantly upgrading his skill set with the new ACSP 10.11 designation.
Click here to map out our training and certifications! |
 
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Precursor founder Alex Narvey returns to the second annual ACES conference May 4-5 in Austin, Texas. The ACES conference is focused on the business of being an Apple consultant. In addition to a full slate of presenters, Apple will be present this year to present an update on the Apple Consultants Network program. And the podcasters from Comman-Control-Power who interviewed Alex last year (see Precis 5/11/2015 ) will host a panel discussion.
The new Kerio Anti-spam extension provides an advanced level of spam filtering on incoming messages in Kerio Connect. Kerio Anti-spam uses the Bitdefender online scanning service and replaces the SpamAssassin's SURBL and Bayes filters. Kerio Many of our Precursor Support Plan clients are already using Kerio Connect for email, contacts, calendars and chat. Now that the Anti-spam extension is available as an add-on we are happy to report that over 80% of our them have already signed on and have noticed a significant improvement to spam filtering - both in better positive identification and in fewer false positives! 
Our Managed Software offering has been very popular and over 50% of our Precursor Support Plan clients are now in the program. Managed Software Center protects your network and empowers employees by allowing them to acquire vetted Apple and 3'rd party software and apply approved updates without the requirement to be an admin user. The Managed Software Center is based on the Munki project pioneered at Disney Animation Studios. We have customized the Precursor version to the needs of our Precursor Support Plan customers.