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Contact!
Precursor Trouble Report Form
Please fill in the fields and click the SUBMIT button.
Email:
Name:
Company:
Problem:
HELP (I need help!)
ADVICE (I need advice...)
UPDATE/INSTALL (I need a software update/installation!)
CRASHING (crashing, freezing, unexpectedly quitting, spinning ball, etc.)
BACKUP (Need a file recovered, getting backup error message, etc.)
EMAIL/MESSAGING (sending, receiving, spam, etc.)
WEB PAGE (Can't access, not displaying correctly, etc.)
FILES/BACKUP (missing, deleted, corrupted, etc.)
SERVER (problems with server access.)
PRINTING (page looks wrong, page doesn't print at all, etc.)
SCANNING (can't find scanner, bad colour, etc.)
HARDWARE (loud, funny noises, slow, etc.)
IPAD (iPad issues)
IPHONE (iPhone issues)
TESTING (system maintenance)
Application Involved:
---EMAIL & COLLABORATION---
Apple Mail
Contacts
Calendar
Microsoft Outlook
Kerio Connect
---CREATIVE---
InDesign
Illustrator
Photoshop
QuarkXPress
---WEB BROWSER---
Apple Safari
Google Chrome
Firefox
Microsoft Edge
---PRODUCTIVITY---
Adobe Acrobat
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Apple Keynote
Apple Numbers
Apple Pages
---MESSAGING---
Apple Messages
Skype
Slack
Microsoft Teams
Apple FaceTime
---ACCOUNTING---
AccountEdge
MoneyWorks
QuickBooks
---DATA---
FileMaker
Daylite
MySQL
---FONTS---
Font Xplorer
Font Reserve
FontBook
Suitcase Fusion
---WEB CONTENT---
DreamWeaver
FireWorks
Adobe Animate
---SERVER---
macOS
Synology DiskStation
QNAP NAS
Kerio Connect
FileMaker Server
Maxum Rumpus
---SERVER---
Router
WiFi
Switches
VPN (Virtual Private Network)
---AUDIO---
Garageband
Logic Pro
SoundTrack Pro
---VIDEO---
Final Cut X
iMovie
Adobe Premiere
Adobe After Effects
---Windows---
Microsoft Windows
Parallels
VMWare Fusion
CrossOver
Details:
Error Message:
:
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