Zendesk Query Help

Overview

Precursor Systems Zendesk API Query is an tool to interact with Zendesk via its API.

Help

Brings you to this Help page.

Settings

Before you begin you will need to add your Zendesk subdomain, username,and API key into the settings before you begin.

Organizations

Brings you to the Organizations query layout to retrieve your Zendesk Organization names and UIDs for use in the Solved script.

Tickets

Brings you to the Tickets Query layout.

API Docs

Takes you to the Zendesk API documentation page.

Get Organizations

Performs the Get Organizations script.

Set Organization

Set your Organization name to prep for running the Get Sovled script.

Set Period

Performs the Time Period for Solved Tickets

Get Solved

This will search the selected organization for the number of closed/solved tickets during the period.

Troubleshooting

1 Make sure you have filled out all the various Settings dialog boxes with the appropirate subdomain, username, and API key you generated in Zendesk.

Frequently Asked Questions

Q: Does this solution require Claris FileMaker?

A: Yes. You could use the 45 day trial version, but if you are member of the Apple Consultants Network your member benefits include an NFR copy. You also may be able to get an NFR by attending Claris Engage, or by becoming a Claris Partner.

Resources

For more help consult:

• FileMaker cURL Options (Claris): https://support.claris.com/s/article/new-curl-options-in-insert-from-url?language=en_US
• FileMaker 19 New cURL Options (Claris): https://support.claris.com/s/article/FileMaker-Pro-19-New-cURL-options?language=en_US
• Parsing JSON (Soliant): https://www.soliantconsulting.com/blog/parsing-json-filemaker-16/
• Going API with FileMaker (MacTech Conference L.A. - 2019): https://www.youtube.com/watch?v=ZRPJ4KW-h9E